WHEN AND WHERE IS MOUNTAIN OASIS?

Mountain Oasis is Friday, October 25th through Sunday, October 27th in beautiful downtown Asheville, NC.

IS MOUNTAIN OASIS AN ALL-AGES FESTIVAL?

Yes, patrons of all ages are welcome but alcohol will only be served to those 21+ showing proper ID. Shows at the Asheville Music Hall are all 21+. Passes/tickets will be required for patrons of age 2 or older. If you do bring the little ones, we suggest earplugs and an afternoon nap.

WHEN AND WHERE CAN I PURCHASE TICKETS?

Tickets are available online via Ticketmaster through the Mountain Oasis website, as well as through the U.S. Cellular Center box office. The USCC box office is located at 87 Haywood Street, Asheville, NC 28801 and is open weekdays from 10 AM – 5 PM Eastern. You may purchase tickets via phone by calling 1 (800) 745-3000.

WHAT ARE MY TICKETING OPTIONS?

All options, including GA Weekend Passes, VIP Weekend Passes, Single Day Tickets and our Payment Plan options are outlined on our ticketing page. Payment Plan offer expires Monday, June 3, 2013.

WILL I BE ABLE TO PURCHASE TICKETS AT THE EVENT?

Only if we still have tickets available, so to ensure access patrons are encouraged to purchase prior to the event. Plan ahead folks!

HOW MANY CONCERTS WILL TAKE PLACE DURING MOUNTAIN OASIS?

There will be more than 50 artists performing throughout the course of the weekend. Visit the website regularly to check for new additions or you can sign-up for our newsletter. Be sure to become a fan on Facebook and/or follow us on Twitter for the most up-to-date information.

WHY WASN’T I GIVEN DELIVERY OPTIONS OR TICKETS WHEN I PLACED MY ORDER FOR MOUNTAIN OASIS?

This year Mountain Oasis will be using a high security wristband with a uniquely coded RFID (Radio Frequency Identification) chip embedded inside. Instead of a ticket, every wristband will be scanned as you enter & exit each venue of the festival. These wristbands will automatically be shipped to you before the event. For more information, visit our RFID wristband info page.

WHAT ARE THE BOX OFFICE HOURS DURING MOUNTAIN OASIS?

The box office is located at the U.S Cellular Center at 87 Haywood Street, Asheville, NC 28801. Box Office hours are Friday 10am-1am, Saturday 12pm-1am, Sunday 12pm-11pm

WILL I BE ABLE TO SEE EVERY SHOW?

This is a festival and some shows will be running simultaneously, so you have choices! Priority access will be given to VIP pass holders and admittance will be given on a first-come, first-serve basis. Once a venue reaches capacity, we will move to a one-in, one-out policy. There will be several concert options at any given moment during the festival weekend.

WILL THERE BE IN-AND-OUT PRIVILEGES AT EACH SHOW?

Yes, all credentialed patrons will be allowed to freely flow from show to show. Due to capacity restrictions, if you leave a show that is at capacity, you may have to wait in line to get back in.

WHERE CAN I CHECK OUT THE OFFICIAL SCHEDULE?

DO YOU OFFER ANY TICKET DISCOUNTS?

Discounts in general (i.e. students, military, elderly, professional organizations, government, etc) are not something we are offering at this time. We have worked extremely hard to keep the price down and value high for everyone with the number of quality performers that we are bringing to the festival.

HOW DO I GET TO MOUNTAIN OASIS AND WHERE IS A GOOD PLACE TO STAY?

Visit our Travel Info page for details on the closest airports, hotels, campgrounds and everything in between.

DO I NEED TO RENT A CAR IF I FLY OR TAKE THE BUS?

It’s up to you. If you are staying in downtown Asheville, everything will be within walking distance. There are several airport shuttles and taxi services available to get to and from the airport. Asheville also has a public transit system that includes trolleys and buses. visit ExploreAsheville.com for more info.

WHERE CAN I PARK?

Click here for a map of downtown, which highlights public parking lots.

WILL ALCOHOL BE AVAILABLE AT EACH EVENT?

Venues that traditionally sell alcohol will be making it available for purchase during the festival. Photo identification and wristbanding are required to purchase alcohol. Please be aware that the City of Asheville does not allow open containers outside. It’s Ashevegas, but it ain’t Vegas. Please be sure to finish your beverages before exiting any of our venues.

CAN I BRING A CAMERA?

Disposable and small digital photography will be allowed, but anything with a removable lens is not permitted. Audio and video recording devices are prohibited. Additionally, please be respectful of other patrons and the artists when using your camera and try not to use your flash.

WILL I BE SEARCHED COMING IN TO EACH SHOW?

All patrons are subject to search upon entry or re-entry into every show.

WHAT CAN I BRING AND WHAT IS PROHIBITED?

What’s ACCEPTABLE: Small backpack or purse, camera with non-removable lens. Please remember, everyone and his or her backpack/purse is subject to search.

What’s PROHIBITED: Drugs, controlled substances, alcohol, outside food or drink (including sealed water bottles), weapons, firearms, glowsticks, hula hoops, “rage sticks”/totems, laser pointers, large frame backpacks, umbrellas, video recording equipment, tri-pods, audio recording equipment, chairs, coolers, contraband, unauthorized merchandise and fireworks. Any person attempting to enter the venues with any of the item(s) above will be refused access, or at the venue’s discretion, allowed to give up the prohibited item(s) before entry. Confiscated items will be destroyed or given away at the venue’s discretion.

IS THERE A LOST AND FOUND?

Yes, more details will be forthcoming.

IS YOUR FESTIVAL ADA ACCESSIBLE?

Yes, but the exact accessibility specifications are venue-based. Please contact each venue for their specifications.

HOW CAN I VOLUNTEER OR BECOME A MEMBER OF THE STREET TEAM FOR MOUNTAIN OASIS?

Currently we are only accepting spots for our street team but opportunities for volunteer positions may come available closer to the festival. To have a shot at a volunteer position you must be a member of our street team. To sign up click here and be sure you check the Mountain Oasis box when creating your profile. Top performers on our street team will have priority for volunteer positions and will be eligible for merchandise, swag or event tickets to the festival.

IF I PURCHASED TICKETS AT THE US CELLULAR CENTER, WHERE ARE MY WRISTBANDS?

Starting at 10am on 10/25, you will be able to exchange your hard ticket for a wristband at the USCC box office.

Gotta question that wasn’t answered here? Email us.